PSLRTA update

On January 21, 2025, Ontario Health atHome and all five unions representing workers in the sector appeared at a hearing before the Ontario Labour  Relations Board (OLRB). In a show of solidarity, one representative from each of CUPE’s OH atHome local unions attended the OLRB hearing.

The employer (OH atHome) maintained their position for a 2-unit bargaining configuration. One for professional employees and one for clerical and technical employees.

Of the 5 unions present, 3 unions, OPSEU, COPE and UNIFOR took the position that the board did not have jurisdiction over the proposed changes to the bargaining units. Therefore, there will be a hearing which is scheduled for Friday July 25, 2025. Meanwhile each respective party will need to make submissions to the board prior to the July hearing date.

While we were at the Labour board conducting union business, we used this opportunity to hold a media conference at Queens Park where 3 CUPE local leaders provided a summary of the survey conducted of the sector membership, in the fall of 2024.

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From CUPE Ontario Health atHome organizer/rep Brett Geneau:

Join us for a townhall February 11, 2025

Join the conversation on the CUPE OH atHome provincial town hall February 11th, 2025, from 6pm-8pm.

There will be updates on what’s coming next including from CUPE National lawyer Dave Steele on the Public Sector Labour Relations Transition Act (PSLRTA)

CUPE National researcher Doug Allan will review the findings of the survey so many of you filled out late in 2024. There will also be a Q&A period focused on your questions and we’ll discuss the next steps in the sector campaign and how you can get involved.

If you have questions that you would like answered at the town hall, you can submit them to bgeneau@cupe503.com

CUPE sector leaders at a Queen’s Park media conference

Issues identified in a CUPE survey of more than 1000 OH atHome sector members were the focus of a media conference at Queen’s Park on January 21, 2025.

CUPE sector leaders reviewed with media the survey responses and a selection of comments that reflect the current working conditions, morale, and changes to the workplace that restructuring has brought.

Increasing workloads, lack of transparency and uncertainty that adversely affect both patient care and the daily work lives of front-line staff at OH atHome, were among the topics highlighted.

Reporters responded with substantive questions and several media stories about the impacts of the changes to home and community care initiated by the Doug Ford PC government.

Next steps

Our sector campaign will launch new CUPE social media/digital platforms this spring.

Sign up directly to this newsletter by visiting: cupe.ca/HCCSSnewsletter

For CUPE Ontario Health atHome members, 2024 has been a year of building power, strengthening our voice and coming together as a unified group, demonstrating solidarity and our collective muscle.

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Strong participation by CUPE Ontario Health atHome in survey share thousands of comments

Participation by CUPE Ontario Health atHome members from across the province in a CUPE survey probing key issues was resoundingly strong. Hundreds and hundreds took the time to write in thousands of comments about how the constant restructuring of work and changes in health care delivery are adversely affecting them.

What’s clear from the survey responses is that the uncertainty of restructuring is causing exhaustion and anxiety among the OH workforce. The uncertainty must end.

What the survey told us

Job security, privatization, the return to work in the office, and wage harmonization are all identified as key issues.

You can find a report on the survey results here.

We will review the survey again in a town hall meeting in February. Comments and questions from you will help us begin to prepare for bargaining a new collective agreement with Ontario Health atHome.

2023-2024 recap ….and what’s to come

In October, shortly following the 2023 Health Care Workers’ Coordinating Committee conference, the Ford government took another hit at the HCCSS workers by introducing Bill 134, the Convenient Care at Home Act. The Act received Royal Assent in December. Essentially, this Act consolidates all the 14 HCCSS agencies into one service organization named Ontario Health atHome.

On December 6^th 2023, all the CUPE HCCSS locals’ bargaining committees were at the negotiating table. Our focus was a wage reopener, as well as launching the Fair Wages Campaign on December 7^th.

Members worked extremely hard to get 1700 signatures on a petition calling for better wages by January 16^th, 2023. On this day, HCCSS members, along with CUPE Ontario Secretary Treasurer, Yolanda Mclean held a media conference on the grounds of the Ontario Legislature (Queen’s Park). They spoke with the media about the impact of Bill 124 on CUPE HCCSS members and their challenges to pay bills and buy groceries during a time of high inflation and low wages.

On January 24, 2024, over thirty HCCSS members along with the Executives of our CUPE HCCSS locals, travelled from across Ontario for a second day of wage reopener bargaining. The expectation was fair treatment and similar wage offers made to other health sector workers. Unfortunately, what they received was the same inferior and insulting wage offer from December 2023.

The next day, in response CUPE HCCSS members organized a protest in front of the Ontario Treasury Board directly across the street from Queen’s Park. Members chanted, marched and made their voices heard. So much so, that we made the provincial media and turned up the
heat on the government to treat us fairly.

The employer did not offer any further bargaining dates, so members from each of the CUPE locals created a sub committee to launch the next phase of our campaign: Families Can’t Wait, demanding the employer return to the bargaining table for the wage reopener and the next round
of bargaining.

The focus of the Families Can’t Wait campaign was on building member power and reaching a goal of majority participation among members in campaign actions. Everyone rolled up their sleeves, got to work on phone banks to speak with their members one-to-one about the wage reopener and the importance of participating in the next campaign step: Rolling Days of Action.

In May, Rolling Days of Action began with HCCSS members, calling on the Ford government to return to the bargaining table to negotiate fair wages. These actions took place across Ontario starting in Windsor and ending in Nepean.

Big wins

On May 24 and June 7, the bargaining committees were able to negotiate 2% for 2021 and 3% for each year, 2022, 2023. Moreover, they were able to negotiate a one-year collective agreement for the 2024 year to carry them through the proposed merger of the HCCSSs under the Public Sector Labour Relations Transition Act [PSLRTA].

The transfer date and merger of the 14 HCCSS’s took place on June 28, 2024. The employer filed an application under the PSLRTA on October 10, 2024.

The employer proposed 2 province-wide bargaining units; one representing the professional group and
the other representing the administrative, support services and IT both under the umbrella of OHatHome.

All 5 unions that represent OHatHome workers will be at the Labour Board on Jan 21, 2025, addressing the PSLRTA application. There will most likely be union representation votes in the coming months – early 2025.

From Brett Geneau – CUPE Ontario Health atHome organizer/rep

We have much to be proud of as 2024 comes to an end. Let’s reflect on all the hard work we’ve done engaging members and building a stronger union.

2024 began with all of us together, fighting for fair wages. We unified and showed our solidarity to achieve a better contract than what was originally proposed by the employer.

We flexed our muscle by uniting to get all the CUPE members in our sector to sign on to signature boards that we presented MPPs across Ontario. We not only built member engagement, we built community engagement.

Some members stepped up to become leads for their locals to do member organizing for the upcoming PSLTRA (representation) vote. A special member organizing training was held in October for these leads who have since put that knowledge and tools they learned to work.

We launched a survey and due to the hard work and commitment and dedication for a stronger union, with over a thousand members giving their time to fully complete the survey. This action not only shows unity amongst our group, but it shows the dedication and determination to make change.

I have been honoured this past year as well to continue representing Ontario Health @Home for the next two years. Truly, it is a privilege to work with all of you and see that we all have the same struggles and are committed to work together for change. It is great to see that we are organized and committed to fight for what we need and deserve.

As we take break to relax and be with our families and friends during the holidays, rest assured preparations have been put in place to kick start the New Year with full steam ahead.

We’ve come such a long way to unify, engage and build power and this is something we will need to keep moving forward. Build even stronger as we get closer to a union representation vote and our next round of bargaining.

I’m excited about the province-wide town hall we are holding, early in the new year to keep you informed on next steps. So, stay tuned for more info on this.

Wishing you all a restful holiday season.

CUPE Ontario Health Workers Secure a First Contract

Former LHIN employees moved by government to Ontario Health (OH) have secured a first contract.

It was a tough struggle – only fifty members were moved into an organization of over 2,000 employees.

Initially, the Treasury Board and OH outright refused to make any progress on a fair wage structure. Their policy was union busting. But after a media campaign and a strong show of determination by the fifty members, Treasury and OH changed directions and negotiated a first collective agreement that was ratified by a strong majority of CUPE OH workers.

Solidarity works!

Next steps

• Phase Two campaign coming in the new year
  Townhall meeting in the new year

 

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Dear CUPE Ontario Health atHome members, 

Here is your November update.  

Don’t forget to complete the CUPE province wide survey about restructuring, workload, job security and the return to office policy!  Due Friday, November 15 

If you haven’t already, please fill out the Ontario Health atHome 2024 survey! If you have already completed the survey, please ask your co-workers to take a few minutes to do the same. 

The survey will provide a comprehensive province wide understanding of the issues members are facing with the return to office plans, job security and staffing and workload issues. The information gathered will be used to create a report that will be shared with your locals and used to advocate together for improvements to these issues!  

The survey link is available here as well as the Ontario Health at Home website: https://oh-home.cupe.ca/ 

PLSRTA Update 

Last month your Employer filed for PSLRTA, setting in motion the legal process that is likely to lead to union representation votes next year. To recap, the Employer’s position is that worker representation at Ontario Health atHome should be two province wide bargaining units – one for professional employees and the other for office, clerical and technical employees. Unfortunately, the employer is taking the position that several classifications that are unionized in some of the Collective Agreements and not all should be excluded from the union. This is egregious and CUPE will continue to oppose all exclusions of any and all classifications that are unionized. All workers deserve the right to negotiate collectively to improve wages, benefits and working conditions. 

CUPE responded to the Employer’s PSLRTA application at the end of October, outlining our opposition to the exclusion of any positions from the union.  

As a reminder, your collective agreement and the rights contained within it remain in place and you should continue to enforce your collective agreements.  

As always, we will continue to update you as we learn new information about the restructuring and PSLRTA process. 

Member Organizer Training 

Last week a group of members from each of the Ontario Health atHome locals came together for member organizer training. The training focused on building worker power to win the PSLRTA representation votes and move on to negotiate a strong first contract with Ontario Health atHome.  

It was a success! All member organizers worked hard to create a step-by-step plan to reach out to all members in every CUPE Ontario Health atHome bargaining unit and encourage members to take the next step and complete the survey. The first step of organizing plan to build worker power is to make sure a majority of CUPE Ontario Health atHome members fill out the survey! If you would like to get involved with the campaign and join a local phone bank, please contact your local representatives and Brett Geneau, CUPE Ontario Health atHome representative on the CUPE Ontario HCWC, member of CUPE Local 503 and member organizer at: bgeneau@cupe503.com 

Supply Issue  

At the last restructuring committee meeting, members from almost all CUPE Ontario Health atHome locals reported medical supply disruptions. Members reported dealing with a slew of issues related to the supply disruptions, adding more work to their already high workloads. The media picked up on this issue quickly and interviewed Ontario Health atHome clients who said they’d had to order their own medical supplies. One member reported that palliative care patients were being told to move from their homes to a hospital because they weren’t given the appropriate medical supplies.   

This is absolutely unacceptable and is a direct result of the Ford government’s inept preparation for the restructuring of HCCSS into Ontario Health at Home and privatization of medical supply distribution. If you have directly dealt with medical supply disruption issues, please include them in the survey!  

You can read about this issue in more detail here.  

CUPE Home Care in the News 

Last month an op-ed was published in the Toronto Star on behalf of CUPE Home Care leader Connie Ndlovu, outlining the immense issues in Ontario home care.  

You can read the first section of the article here:  

Ontario MPP Caroline Mulroney who is president of the Treasury Board is messing up wage compensation for the least powerful public sector workers. The main victims? Women workers, racialized workers, and precarious workers. 

The Ford government used Bill 124 to suppress the wages of the 1.2 million mostly female broader public sector workers, including nurses, teachers and hospital workers. Unions fought back and the court of appeal found that policy unconstitutional. 

But now chaos reigns. Some workers have been able to go back to the bargaining table and win reasonable increases to make up for the three-year Bill 124 period. But others, in sectors where there is low union density or weak political power, have received little. 

Home care is a case in point. Even before Bill 124, wages and working conditions were far below those in hospitals and long-term-care homes. Few home-care workers are even scheduled to work full-time. Increasing the gap will make community health care less attractive. 

Click this to read the rest of the article: Ford government is sabotaging its own home-care reforms 

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Dear CUPE Ontario Health atHome members, 

As we enter into October, we wanted to give you an important Fall update on all things CUPE Ontario Health at Home.  

Local leaders have reported that many members are concerned about the employer’s return to work policy and expectation to return to the office three days a week starting in October. Members have a number of concerns including the impact on childcare and flexibility, health and safety concerns about being back in the office while we are still experiencing the COVID-19 pandemic, the impact on retention and more. 

There are reports managers of a few Ontario Health atHome sites are not being asked to come back into the office or held to the same standards. Please advise CUPE of such examples.  At the very least, managers should be held to the same standard.  

Take Action! 

Together you and your local union can raise these issues with  management directly. Let them know you are unhappy with this change. Put collective pressure on your employer to consider flexible alternatives and ultimately, to convey to central Ontario Health atHome management that the return to the office policy is negatively affecting morale and retention, which affects the important services that CUPE members provide in communities. 

Local leadership can put the return to work policy on the agenda for labour management meetings and invite members to attend to provide examples of the negative impact of the policy on members and morale and take action collectively to put pressure on managements. 

Unfortunately, many collective agreements in this sector do not have strong work from home language. That said, your local executives are reviewing your collective agreements with CUPE National staff and are exploring all options that may be applicable, including analyzing whether the employer’s return to office policy is in compliance with the legal test outlined in the KVP decision outlined below. 

Last but certainly not least, we are launching a survey of the CUPE Ontario Health atHome members on a range of issues including the employer’s return to the office policy. The information collected from the survey will be shared with locals and used to collectively advocate for better working conditions. Please be sure to complete the survey and encourage your co-workers to do likewise. 

What’s the KVP Award?  

The KVP award is a legal case that set out a test for assessing the validity of an employer rule or policy in Canada. Unions have often relied on KVP to challenge employer policies. The KVP test requires that to be enforceable, a policy or rule unilaterally introduced by an employer must satisfy several conditions, including that the policy or rule “should [be] consistently enforced by the company from the time it was introduced.  

We may be able to challenge Ontario Health atHome with the KVP test, particularly if there are examples in your workplace of the Employer not being consistent in rolling out their scheduling policies across all workplaces and to all staff. 

If after reviewing the collective agreement and applying the KVP test you determine the employer has not met the test, your local union should consider filing a policy grievance. 

Staffing & Workload Concerns 

Staffing, workload, and recruitment & retention continue to be major issues at Ontario Health atHome.  

Recently, some Care Coordinators were told that instead of servicing five patients per week, they are now expected to service eight patients per week. This is an enormous increase in workload that Care Coordinators are now expected to take on with no extra support. This is a symptom of recruitment and retention issues across Ontario Health atHome and the health care sector as a whole in Ontario. Underfunding of the important services that CUPE members at Ontario Health atHome provide is forcing members to take on the burden of extra work. This leads to burn out and exhaustion, and contributes to a cycle of retention issues, and in turn increases the workload for other Ontario Health atHome workers. 

If you are a Care Coordinator or Team Assistant who has been asked to take on additional clients or additional work, please notify your local executive.  

Stay tuned for the CUPE Ontario Health atHome restructuring survey! 

In the near future all members should receive a survey with questions about the impact of the return to office plans, job security and staffing and workload issues. The goal is to have a comprehensive understanding of what all 1700 members are experiencing as a result of restructuring and underfunding of the services you provide. The information will be used to generate a report that will be shared with locals and used to advocate for improvements to funding for staffing and working conditions, laying the groundwork for your next round of bargaining with Ontario Health atHome.  

PSLRTA Update 

On October 3rd the employer asked representatives of each of the unions to attend a meeting. At the meeting the employer outlined its position with respect to bargaining unit configuration for the new employer Ontario Health atHome. The employer’s position is that there should be two province wide bargaining units – one for professional employees and the other for office, clerical and technical employees. Unfortunately, the employer also appears to be taking the position that several classifications that are unionized in some of the Collective Agreements should be excluded from the union. Examples of the CUPE positions that the employer is seeking to exclude include the Team Assistant Educator, Clinical Practice Lead, Contract Coordinator, Patient Care Contracts Advisor, Communications Advisor and others. This is an egregious position and CUPE will oppose the exclusion of any and all classifications that are unionized.   

The Employer has indicated that they will file an application for PSLRTA by the end of next week. CUPE will respond to the Employer’s application and position and fight to oppose the exclusion of any positions from the union.   

Your agreement and all the rights contained within it remain in place.  Please continue to enforce your collective agreement with OH atHome and report any changes in staffing to your local representatives as soon as you can. 

As always, we will continue to update you on as we learn new information about the merger. 

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Dear members,  

As the summer quickly passes, we wanted to give you an update on here we’re at in the merger and introduce you to a new website for your sector. This newsletter includes two great interviews from a nurse and Care Coordinator and an Administrative Learning and Development Educator, where they describe their work and the challenges they face on the job.  

A lot has happened this summer: all eight bargaining units have now ratified new collective agreements! The gains made at the bargaining table were thanks to the high participation of all CUPE Ontario Health at Home members who took part in the ‘Workers and Families Can’t Wait’ campaign and the dedication of elected bargaining committees. Your campaign was a success and every single member who signed the petition, asked coworkers to sign and/or attended a day of action should be proud of your work! 

All Ontario Health at Home workers have had to learn new policies and procedures that came with the amalgamation of all 14 HCCSS locals into one on June 28. A PSLRTA application has not yet been filed by the employer, and your current collective agreements remain in place. You should continue to enforce your collective agreement with your new Employer, Ontario Health at Home. Please continue to report any changes in staffing to your local representatives as soon as you can.  

The important work you do: Interviews with two Ontario Health at Home professionals 

There are over 1700 Ontario Health at Home CUPE members across Ontario who work in a variety of settings in home and community care, including personal support workers, occupational and physio therapists, IT and administrative support, team assistants, and other healthcare workers who provide the care that Ontarians need. CUPE also represents nurses in two all-employee bargaining units.  

Two Ontario Health at Home CUPE members, who have a combined 35 years’ experience in home and community care, graciously offered to share their perspectives on the work they do and the challenges they face on the job. 

These interviews have been condensed for readability.  

Marta Halon, Care Coordinator & Registered Nurse, Local 966.08 Mississauga Halton 

As a care coordinator, I provide telephone assessments for our patients who call in. These callers can be any age and have any healthcare issue, in any situation, and the referrals we receive come from all kinds of sources. I assess their eligibility for our services, and based on my assessment, I develop care plans and set up the services they’re eligible for.  

In addition to this, care coordinators navigate our patients through the Ontario healthcare system. This could include helping them gain access to resources in their communities, provide them with resources and information, and we also advocate for our patients with other health care professionals, like calling their family doctor. We help them make health care decisions and problem solve.  

Because this work is done over the phone – and I think this isn’t recognized enough – a key service we provide is listening to patients’ very personal stories. For a lot of our patients, we’re the only health care professional they’ve talked to so far, and sometimes just listening and providing support provides a great comfort to them.  

In September I’ll hit my 24-year mark of working as a Care Coordinator in Ontario, and I absolutely love it. It is absolutely amazing what I’ve learned from patients who call in. Each situation is different, and how people handle life and handle their issues, it’s absolutely rewarding to hear them talk about that.  

But our health care system is ever-changing and is very complex. It’s especially challenging now because of the merger. We just went through a huge change in June and July in a very short period of time. We had to become familiar with a lot of new policies and procedures, and we weren’t really told by our employer of the details of the merger and how that would change our work. And our volumes are very high – they’re absolutely the highest I’ve ever seen, and we’re trying to process this while we’re dealing with these changes. So we’re dealing with a lot of stresses in terms of workload issues. 

Natalia Raymond, Administrative Learning and Development Educator, Local 503 Champlain 

I began 11.5 years ago, in the Champlain region, as a Team Assistant and am now serving as the Administrative Learning and Development Educator.  

My primary responsibilities include managing the onboarding process for new non-clinical administrative staff, developing new projects and procedures, and creating educational materials to enhance staff skills. Additionally, I address training requests from managers and conduct probationary and performance evaluations. 

I’ve encountered some challenges in my role, such as adapting to the ongoing changes in the healthcare sector and managing the complexities associated with organizational mergers. Maintaining my work and personal life balance amid evolving demands can be difficult, and I often need to manage multiple tasks and deadlines while addressing unforeseen issues.

I look forward to transition into a unified organization and am ready to tackle any new challenges. 

CUPE National met with CUPE Ontario Health @Home locals and reviewed novel proposals put forward by OPSEU related to the bargaining unit configuration in the newly merged organization.

After discussion and reflection, CUPE has decided it will not participate in a bargaining council framework. This is not a decision taken lightly – but one that recognizes the importance of finding a bargaining unit structure that empowers Ontario Health @Home workers to achieve the best bargaining results and fits CUPE’s structure.

We will continue to work with other unions in the Ontario health care sector and proceed with the normal labour relations processes under the Public Sector Labour Relations Transition Act.

• Global News Toronto: CUPE Home and Community Support Service workers call for better wages
• Financial Post: CUPE Members Working in Home and Community Care Support Services to Protest at Ontario Treasury Board to Demand a Fair Deal at the Bargaining Table!
• CTV Windsor: Home and community healthcare workers submit petition to MPP for higher wages
• Windsor Star: Home, community health workers protest in Windsor for wage increase
• Windsor News Today: CUPE delivers petition calling for Bill 124 talks to resume
• Peterborough Examiner: CUPE support service workers deliver petition to MPP Laurie Scott
• Kawartha 411: Home And Community Health Care Staff Protest At MPP Laurie Scott’s Office In Lindsay
• Cornwall Standard-Freeholder: CUPE workers deliver petition to MPP Smith’s office
• Orangeville Today: Local Home & Community Care Support Workers Visit Sylvia Jones Office
• Brockville Recorder & Times: Home, health workers to deliver petitions to MPP Smith’s office
• Quinte News: Petition delivered calling for fair wages for home and community health care workers
• Insauga: Health-care workers protest for wage increases at Mississauga MPP office

Dear members,

May was an incredible month for CUPE HCCSS workers! You and your locals brought over a thousand of your members’ petition signatures to MPP offices across the province, demonstrating remarkable worker power and solidarity across locals.

These actions garnered a considerable amount of media attention and were featured on local radio stations, newspapers, online news and TV news channels.

Your member organizing and actions culminated in successful negotiations at the bargaining table on May 24.

You should all be incredibly proud of this work!

The reception at MPP offices varied widely. Some MPP offices accepted the petition signatures graciously and with open arms, while others locked their doors and hid inside their offices.

In Streetsville, staffers at MPP Nina Tangri’s office offered members of Local 966.15 coffee of tea and were very receptive. The staffers at MPP and Ontario Health Minister Sylvia Jones’ office couldn’t have been less receptive: they locked the doors, closed the blinds, and refused to meet members or accept the petition signatures.

HCCSS Workers and Families Can’t Wait petition signatures were brought to MPPs in Windsor, Lindsay, Bowmanville, Orangeville, Etobicoke , Belleville, Nepean, Brampton and Streetsville.

To culminate an excellent month of worker power, CUPE Ontario ran radio ads calling on the Ford government to respect CUPE HCCSS workers and come back to the bargaining table. These ads were featured on 28 stations across the province. You can listen to a clip of the on CKWF Wolf 101.5 FM in Peterborough here: Audio Link

Where we’re at in Bargaining

On May 24th CUPE HCCSS locals reached an agreement on the Bill 124 wage reopener which includes 2% for 2021, 3% for 2022 and 2023 inclusive of the 1% already received.

On June 7th, all 8 CUPE HCCSS local bargaining committees negotiated tentative agreements that will be presented to members in the coming weeks.

What’s next?

The upcoming ratification of CUPE HCCSS collective agreements will ensure some amount of stability through the coming months of Bill 135 restructuring, a time that will no doubt cause some amount of stress for many.

Once collective agreements are ratified by June 27, 2024, we will be resuming the province wide restructuring committee meetings to continue to share information across CUPE bargaining units and prepare for potential representation votes.

The last months have demonstrated more clearly than ever that CUPE HCCSS members are a force to be reckoned with: united we are stronger than ever!

Dear members,

The public demonstration of the worker power you have been organizing over the last few months as part of the CUPE HCCSS Province wide Workers and Families. Can’t Wait campaign got off to a excellent start on Wednesday when Local 8916 delivered their petitions to MPP Andrew Dowie’s office in Windsor!

Across Ontario, CUPE Home and Community Care Support Service members are calling on the Ford Government to come to the bargaining table on May 24th ready to negotiate a fair wage increase in wage reopener negotiations!

The action was well attended by members of Local 8916 and other CUPE Locals and allies.

Four reporters showed up to cover the action from CTV, The Windsor Star, a radio station and an independent newspaper.

You can watch the full segment here: Healthcare workers submit petition to MPP Dowie | CTV News

And here is the Windsor Star article: Home, community health workers protest in Windsor for wage increase | Windsor Star

And a big shout out to Paulina Van Velzen who did her first on camera interview with CTV! She was a natural, talking from the heart about the important services you provide.